Terms of use

BAYING GUIDE:


Shopping for IDDI online requires just a few simple steps.

To browse our catalog, select one of the options from the list of categories from the navigation menu. You can narrow down your search by using different search filters.

By clicking on the photo of the product you can zoom in and see the item in more details, before adding it on your card.

Select an item and add it to your card. Then you can choose to continue shopping or place your order. If you want to continue shopping, just repeat the same process, but if you want to place your order you will need to proceed with the checkout.

After entering your information, verify that all is correct and click on confirm.

The total amount of the order will appear on the first page of the shopping cart. Continue to complete your order by filling out the shipping address and your credit card information.

All the details of your order are summarized in the Order Confirmation page. Once you confirm the order, you can no longer make any changes.

Your purchase is concluded when you get to our "thank you" page.  You will receive an e-mail confirmation up to 24 hour.


ONLINE PAYMENT TERMS AND METHODS:

Credit cards and Paypal

Upon purchase, customers enter their credit card information or Paypal account in a secure electronic banking system, provided by Paypal. We accept the following forms of payment: Paypal, Visa, Mastercard, Carta Aura, Postepay, Paypal Prepaid Card.


Security of credit cards

All transactions are processed through a secure server. We guarantee Cinzia Rocca Retail srl customers the highest security level for every purchase.

The Customer Service of IDDI is in no way authorized to contact you and/ or request credit card information for any reason.

In order to guarantee the highest level of protection on any purchases made through IDDI e-commerce, we require our customers to enter a PIN security code "Verified By Visa" or "MasterCard SecureCode", in which you can make your purchases in complete safety.

For more information please visit the following websites: www.mastercard.com/it - www.americanexpress.com –  www.maestrocard.com - www.paypal.com


Payment conditions

Your order will be processed immediately considering that all information provided at the time of checkout is valid and approved.

The import of the order will be charged on your credit card or Paypal account at time of purchase.

In the event your credit card is declined, the following reasons may apply:

- the card may have expired. Please make sure the expiration date of the credit card is correct;

- credit limit may have been exceeded;

- please make sure that all the data entered in the required fields is correct.


SHIPPING AND DELIVERY METHODS:

Countries

Shipments are made by TNT to the following countries: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Monaco, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

Shipping methods

Orders are shipped by IDDI INTERNATIONAL EOOD from Monday through Friday from 09:00 to 17:30 hours. Orders placed during the weekend will be processed on the following business day.

Once your order ships, you will receive an email confirmation with a tracking number.

Our couriers deliver from Monday to Friday. There will be 3 delivery attempts, each time leaving a notification. After the third attempt, the order will remain in storage at the courier for 7 days. During the period of storage, the customer will be contacted for further information on the accuracy of the delivery. At the end of the 7 days, if an order is not to be delivered, it will be returned to our warehouse, and a refund will be provided.

Orders may be delayed in shipping and delivery on holidays and / or events that do not depend on Cinzia Rocca Retail srl or from the same carrier.

Upon arrival of the goods, customers are asked to inspect the package carefully before providing a signature proof of delivery of the shipment. The IDDI packages are carefully protected with a cardboard box and tape. Inside the box you will find the shipped IDDI products that will be wrapped in a custom tissue as well as the return instructions and the document summary. If for any reason the package is tampered with or if the tape is not intact, customers are asked to sign the receipt subject, or to refuse delivery. In the case that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to report the incident immediately to the carrier and to contact IDDI INTERNATIONAL at customerservice@iddi-fashion.com.

All customers who place an order establishing a business relationship with IDDI INTERNATIONAL EOOD must accept delivery of your parcel. If the parcel is not delivered for reasons dependent on client (wrong address, recipient absentee, phone number incorrectly, etc..), or if the customer refuses delivery, shipping charges and any customs fees will be deducted from the refund due to the customer.

IDDI shipments are insured against theft and accidental damage free. Once the shipment reaches its destination, the insurance expires.

Shipping costs - Estimated time of delivery:

EUROPE : free and delivery within 3-4 business days


PRODUCT REURN AND REFUND POLICIES:

Return procedure and conditions

IDDI INTERNATIONAL EOOD wants to ensure you have a pleasant online shopping experience, even when you are not fully satisfied with your purchase.

The Customer may return any item (s) purchased from our site, without any penalty and without specifying the reason, within 10 business days from the delivery date. The customer has the option to return partial and /or the entire order.

The shipping costs for returns are honored by IDDI INTERNATIONAL EOOD.

1) To request a return authorization, the customer must send an email to customerservice@iddi-fashion.com with the following details:

- name and surname;

- number and date of the order;

- style, article code, colour and size of the item that it will be returned

- return reason.

2) Upon receipt of a return request, IDDI INTERNATIONAL EOOD will send to the customer a confirmation containing the following:

- a file with attached the "return label" which the Customer must print and attach to the package;

- the telephone number and email to contact the courier and conveniently schedule a home pick up of the package; the return must be made with the carrier indicated in the mail sent by CINZIA ROCCA RETAIL srl.

3) Upon receipt of the email the customer will have to print and paste the "return label" to the front of the original package.

4) Scheduling a pickup should be made by contacting the courier who delivered the parcel to agree on date and pickup address. Communicate to the courier that you are already in possession of the "return label" provided by IDDI INTERNATIONAL EOOD. The courier will pick up the package at your preferred address.

The customer may choose to use a courier of their choice. In this case, the cost of return shipping and any theft or loss of the package would be the responsibility of the customer.

IDDI INTERNATIONAL EOOD reserves the right to refuse unauthorized returns, returns 10 days past the receipt of the item(s), or for products that are not in the same condition in which they were received.

a) the products must be returned in original condition and packaging;

b) the identification tag must still be attached to the products;

c) the accessories must be returned together with their original box  that is to be considered as an integral part of the item and should not be in any way damaged and / or altered.

IDDI INTERNATIONAL EOOD will verify that the returned products are in original condition. Inventory inspection can take up to 5 business days. If the return is accepted you will receive a confirmation email.IDDI INTERNATIONAL EOOD will not accept returns that do not meet the conditions listed and will return the products back to the customer without additional shipping charges.

As indicated above, if the products are returned in original and satisfactory condition, IDDI INTERNATIONAL EOOD will in turn credit the amount previously charged to the customer’s credit card in the shortest amount of time possible. Refunds may take up to 30 days from the date of the return. IDDI INTERNATIONAL EOOD will not be held responsible for any delays in crediting which is the responsibility of the Bank.

IDDI INTERNATIONAL EOOD online will not accept any requests for exchanges or refunds for goods purchased in any IDDI Boutiques or other Boutiques in which IDDI is sold.

For further information contact us with our mobyle number +........ or by email: customerservice@iddi-fashion.com If you want to contact us, our Customer Service is at your disposal from Monday to Friday, from 09.00 to 20.00, excluding holidays.


Return form

Dear Customer, after receiving the return authorization, you can proceed with the shipment.

The products must be returned with the identification tag attached and all the accessories related to it (hangers, dress cover, tissue paper etc..) as an integral part of the garment itself.

The products must be returned in the original packaging or similar in size and solidity.


How to prepare the shipping

1) Close the package and making sure that all corners are protected by packing tape

2) Print the ELECTRONIC LABLE

3) Insert the ELECTRONIC LABLE in the transparent TNT envelope delivered with the products in the initial shipment. It ‘s important that is removed the ELECTRONIC LABLE of the shipment forward. On the package must be present only the electronic label of the return.

4)Attach the transparent envelope containing the ELECTRONIC LABLE on the package.

5)Contact TNT courier by telephone agreeing on the day and date of the pickup.


All data relating to the shipment will be present on ELECTRONIC LABLE

The TNT telephone operator will need the following information:


PHONE NUMBER: (customer’s phone number)

ADDRESS: (pickup address)

COUNTRY OF DESTINATION: BULGARIA

NUMBER OF PACKAGES: number of packages to be shipped

WEIGHT OF THE PACKAGE: package weight, shown in the top center of the ELECTRONIC LABLE

TYPE OF SERVICE: TNT ECONOMY

HOURS OF PICK UP: time slot in which to collect the package

DO YOU HAVE A ELECTRONIC LABLE PREPRINTED?: YES

TRACKING NUMBER: shipment number , indicated in the middle of the electronic label as TRACKING #: At the end of the call, the pickup will be booked.

6) TNT will collect the package on the date and hours agreed.


PRIVACY POLICY FOR WEBSITE:

Thank you for visiting www.iddi-fashion.com

Please read our Privacy Policy which applies if you access the European section of the site www.iddi-international.com and simply browse the website and use its services, without purchasing any product, or in case you decide to use our services and make a purchase. By using this site you accept the terms described in the Privacy Policy. If you do not agree with any of the terms and conditions listed in the Privacy Policy, please do not use the site www.iddi-fashion.com.

The processing of personal data of users of the site will be made in Bulgaria and conducted in accordance with the applicable European legislation Code of the Protection of Personal Data (Legislative Decree 30 June 2003, n ° 196), which governs the processing of personal data carried out by anyone who resides or has registered offices in Bulgaria. In accordance with the Code for the Protection of Personal Data, IDDI INTERNATIONAL EOOD, with registered office at 161, Tsar Boris III str. 1000 Sofia, Bulgaria, registered with the Register of Companies of Sofia,  VAT number. BG204110115, is the owner of the processing of personal data in relation to e-commerce and product sales. The words "We", "Our", "Ours" will refer exclusively to IDDI INTERNATIONAL EOOD.

IDDI INTERNATIONAL EOOD - registered office in 161, Tsar Boris III str, 1000 Sofia, Bulgaria , creator and promoter of the activities available on the site www.iddi-fashion.com reserves the right to use any personal data provided voluntarily by users, in compliance with current regulations .........................

Everyone has the right to the protection of his/her personal data.

Therefore users are called upon periodically to visit this section to keep abreast of changes relating to changes in current legislation.


IDDI INTERNATIONAL EOOD guarantees users that their personal data will be reserved and used strictly in connection to the provision of its services, facilitation of site management and execution of orders.


At present, some Services who handle personal information are as follows:

TNT Service, for the treatment of the data necessary to perform the tasks of shipping, delivering and returning products purchased on www.iddi-fashion.com;

....... for the treatment of data with regard to the management and maintenance of the server IDDI INTERNATIONAL EOOD

For a complete list of those responsible for managing your information, please contact Customer Service.

In case of payment by credit card, the information essential for the success of the transaction (card number, debit / credit, expiration date, security code) will be sent to the responsible parties or to a company responsible for fraud control. No third parties in any form have access to any information. This information will never be seen or stored by IDDI INTERNATIONAL EOOD.

The treatment of personal data in general do not involve the collection and processing of personal data.

IDDI INTERNATIONAL EOOD has adopted security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and against other unlawful forms of data processing, as provided in our Privacy Policy.

However IDDI INTERNATIONAL EOOD can not guarantee its users that the measures taken for the security of the site and the transmission of data and information on the site are able to limit or exclude any risk of unauthorized access or loss of data via user devices. For this reason, we recommend users of the site to make sure that your computer is equipped with appropriate software for the protection of network data transmission (such as updated antivirus, firewall, spam filters) and that your Internet service provider has taken appropriate measures for the security of data transmission in the network.


IDDI INTERNATIONAL EOOD informs that users may exercise their rights provided in Article 7 of Legislative Decree 196/2003, which is set forth below in its essential part.

Users have the right to request to IDDI INTERNATIONAL EOOD the following information:

- confirmation of the existence or not of personal data concerning him/her;

- the clear communication of data and their origin;

- the reason and purpose of their existence and their use;

The request for the above information may be renewed with an interval of at least ninety (90) days, except in those cases where there is just cause: cancellation or modification of the data in case of violation of the law, together with the data that are not used for the purposes for which they were collected.

The processing of personal data of users who visit site is limited to so-called navigation data, i.e. data whose transmission to the site is implicit in the operation of computer systems responsible for management of the Website and the use of Internet communication protocols. Navigation data are, for example, the IP addresses or domain names of computers used by users who connect to the site and other parameters related to the type and computer operating system used by the users. The data C.D. navigation are not collected by IDDI INTERNATIONAL EOOD and are to be associated with users or identified parties, however, the navigation data by their very nature, could allow the identification of users when subject to processing and association with other data held by third parties. The navigation data are collected and processed by IDDI INTERNATIONAL EOOD exclusively for statistical purposes and in anonymous form in relation to access and use the Site and for purposes of monitoring / improve the proper functioning the Site. The navigation data are deleted immediately after processing in anonymous form; such data could be used for the purpose of detection of any responsibility in case of computer crime against the Site. IDDI INTERNATIONAL EOOD retains users' data browsing temporarily for a maximum period of seven days, or as required by low.

IDDI INTERNATIONAL EOOD also collects and processes personal information voluntarily provided by you or otherwise acquired information with third parties in the course of its business.

Personal information may be provided voluntarily by the user during the interaction of the user with the functionality of the Site and use of the services offered by the Site, for example in the case of registration to the site, or other initiatives offered through the site, the request for information or informational materials in IDDI INTERNATIONAL EOOD or sending RETAIL LTD communication by post or through the Site. IDDI INTERNATIONAL EOOD will treat Personal Information of third parties directly by their users, for example in the case where the user has purchased a product to be sent to a friend, when the person who pays the price for the purchase of the product is different from person to whom the product is intended, or when a user wishes to recommend to a friend a service or a product for sale on www.iddi-fashion.com. In all these cases, be sure to obtain the consent of the person to whom the information relates to before communicating to IDDI INTERNATIONAL EOOD and to relate to the Privacy Policy. You will be in fact the one and only responsible for the communication of information and data about third parties, without which these have expressly requested, and their misuse or contrary to law. In any case, IDDI INTERNATIONAL EOOD; to the extent required by law, comply with the obligation of providing information to the user indicated and, where necessary, require the consent, upon registering in its archives personal data.

With the consent of the user, which is free and optional,IDDI INTERNATIONAL EOOD  can use user data for the purposes of profiling individual and group analysis (profiling) and for marketing purposes, that is to send the user, also through newsletters, electronic mail (e-mail), sms and mms, information and updates about our products, about our offers, exclusive sales, promotional campaigns and events and similar initiatives organized by IDDI INTERNATIONAL EOOD. The user will always have the opportunity to object to the processing of personal data for the sending of promotional information via email, but in any communication there will be a section that specifies how to object to the processing and no longer receive promotional materials and information. It is understood that profiling activities will not, in any case, be made using information relating to the purchase by you of products IDDI INTERNATIONAL EOOD via www.iddi-fashion.com.

The personal data collected by IDDI INTERNATIONAL EOOD are treated mainly with automated tools, computer and data according to the logic and procedures strictly related to the purposes specified above. The data can be handled without the help of electronic devices means by manual, in any case, the data is stored only for the time necessary to achieve the specific objective pursued and from time to time in accordance with local regulations to protect personal data, including the security profile and obligations of confidentiality which inspires our business. We will process data in accordance with current legislation on safety in order to minimize the risks against accidental or unlawful destruction, loss of data, unauthorized access, treatment that is not in accordance with the purposes of data collection and the 'illicit or incorrect data processing, with special but not exclusive reference to Annex B to the Privacy Code (Technical Regulations regarding minimum security measures). In addition, information systems and computer programs are configured so as to minimize the use of personal and identification data for which such data are used only when necessary for the specific purpose of treatment from time to.

IDDI INTERNATIONAL EOOD shares the user's personal data to the extent and in the manner specified in this Privacy Policy and in the published transfer of data by the user, in each case in full compliance with the consent given to us by the user in connection with the collection of data, when required by the Privacy Code.

The data will be accessible to our internal and external personnel in charge of the treatment in relation to the purposes specified in the Privacy Manager above. The complete and updated list of data processors and persons to whom the data are communicated can be provided upon request to IDDI INTERNATIONAL EOOD. You have the right at any time to exercise the rights recognized by. 7 of the Privacy Code, for example, to obtain confirmation of the existence or not of personal data concerning him/her, to know the content and origin, to verify its accuracy, request its integration, updating, rectification, cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and the user can object to the processing of data for legitimate reasons.

To exercise your rights and for any questions or requests concerning the processing of personal data by IDDI INTERNATIONAL EOOD you may contact the Data Processor, currently the Head of Information Systems of IDDI INTERNATIONAL EOOD which is located at the headquarters of IDDI INTERNATIONAL EOOD.


CUSTOMER SUPPORT:

Online customer service hours:

Monday-Friday (excluding holidays)

9:00AM-5:00PM (EST)

email us: customerservice@iddi-fashion.com